FAQs | Orders, Shipping, Returns & Payments | Trendy Collection NY – Trendy Collection NY

Orders
Question about placing and managing orders.

Browse our collections, select the product you would like to purchase, choose any available options such as color or size, and click Add to Cart. When you are ready, proceed to checkout, enter your shipping and payment information, and complete your order.

We recommend contacting us as soon as possible after placing your order. If your order has not yet been processed or shipped, we may be able to update or cancel it. Once an order has been shipped, it can no longer be canceled, but you may be eligible to return it according to our return policy.

Once your order ships, you will receive a shipping confirmation email containing your tracking information. You can also visit our Track Order page and enter the required details to view the latest shipment updates.

Please contact our customer support team as soon as possible with your order number and photos of the item you received. We will review the issue and help arrange the appropriate replacement or resolution.

Shipping
Information about shipping and delivery.

Available shipping methods and costs are displayed during checkout based on your delivery address and order value. Orders that qualify for promotional free shipping will have the discount applied automatically when eligible.

Orders are typically processed within 1–2 business days. Standard U.S. shipping generally takes approximately 3–7 business days after dispatch, depending on your location and carrier conditions. Tracking information will be emailed to you once your order ships.

Shipping availability depends on the destination and products in your cart. If international shipping is available to your location, the applicable shipping options and charges will appear during checkout.

Tracking information may take 24–48 hours to update after your package is handed to the carrier. If your tracking has not updated for several business days, please contact our customer support team for assistance.

Returns
Learn about our return and exchange policy.

Eligible products may be returned within the return period stated in our Return & Refund Policy, provided they meet the required return conditions. Items should generally be unused, unworn, and returned in their original condition and packaging.

Contact our customer support team with your order number and the item you would like to return or exchange. We will provide instructions for the next steps and let you know whether the item is eligible.

Once your returned item has been received and inspected, approved refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Return shipping costs depend on the reason for the return. If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue. For other returns, shipping costs may be the customer's responsibility unless otherwise stated in our return policy.

Payment Questions
Payment methods and billing questions.

We accept the payment methods displayed at checkout. Available methods may include major credit and debit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other supported payment options depending on your device and location.

Yes. Payments are processed through Shopify's secure checkout system and supported payment providers. Trendy Collection NY does not directly store your full payment card information.

Installment payment options may be available for eligible customers and orders through supported payment providers such as Shop Pay Installments or other services displayed at checkout. Availability depends on your order and eligibility.

Product Questions
Questions about products and availability.

Product availability is displayed on the product page. If an item or variant is unavailable, you will not be able to purchase that option until it becomes available again.

Product descriptions, specifications, materials, dimensions, colors, care information, and other available details can be found on each individual product page.

We aim to display products as accurately as possible. However, slight differences in color or appearance may occur due to lighting, screen settings, product variations, or manufacturer updates.

Account Help
Manage your account and preferences.

Click the account icon in the website header and follow the instructions to create your customer account. You can then use your account to access available order and account information.

Go to the customer login page and select the password recovery option. Follow the instructions sent to your registered email address to regain access to your account.

Sign in to your customer account to view and update available account details. If you need help changing information that cannot be edited directly, contact our customer support team.