We want you to feel confident about your purchase. If something is not right, this policy explains how returns, refunds, damaged items, and other return-related situations are handled.
Return Eligibility
Eligible items may be returned within 30 days of delivery, unless a different return period is stated for a specific product.
To qualify for a return, the item should generally be:
- unused or unworn
- in its original condition
- returned with original packaging where applicable
- accompanied by proof of purchase or order information
We reserve the right to refuse a return if an item does not meet the return requirements.
How to Start a Return
To request a return, please visit our Contact Us. page and provide:
- your order number
- the email address used for the order
- the item you wish to return
- the reason for the return
- photos where relevant
Please do not send items back before receiving return instructions.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number along with clear photos showing the issue so our support team can review your request.
If the issue is verified, we will provide the appropriate resolution based on the circumstances.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons.
Examples may include:
- personal care products that have been opened or used
- final-sale items
- personalized or custom-made products
- gift cards
- products that cannot be returned for health or hygiene reasons
Any product-specific restrictions should be reviewed before purchase.
Return Shipping
Return shipping responsibility depends on the reason for the return.
If the return is due to a confirmed error on our part, such as an incorrect or defective item, we will provide instructions regarding return shipping.
For other eligible returns, return shipping costs may be the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of the refund.
If approved, the refund will generally be issued to your original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.
Exchanges
If you would like to exchange an eligible product, don't hesitate to get in touch with us through our Contact Us. page.
Exchange availability may depend on current inventory.
Late or Missing Refunds
If you have received confirmation that a refund was issued but it has not appeared yet:
- check your bank or payment account again
- contact your card issuer or payment provider
- allow the normal processing period
If the refund still does not appear after the expected processing period, please contact us.
Need Help?
For common return questions, visit our FAQs.
You can also contact our support team through Contact Us.