We want your shopping experience to be simple from checkout to delivery. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed.
Processing times may be longer during holidays, promotional periods, severe weather, or other high-volume periods.
Once your order has been processed and shipped, you will receive a shipping confirmation email with available tracking information.
Shipping Options & Costs
Available shipping methods and charges are calculated based on your order, shipping destination, and available carrier services.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
When a free shipping promotion is available, qualifying orders will automatically receive the applicable shipping benefit at checkout.
Estimated Delivery Times
For U.S. orders, standard delivery typically takes approximately 3–7 business days after shipment.
Please note that delivery estimates are not guaranteed and may be affected by:
- carrier delays
- weather conditions
- holidays
- incorrect delivery information
- unusually high shipping volumes
- circumstances outside our control
Order Tracking
Once tracking information becomes available, it will be included in your shipping confirmation email.
You can also visit our Track Order page to check the latest available shipment information.
Please allow approximately 24–48 hours for tracking information to begin updating after your package has been handed to the carrier.
Shipping Delays
Occasionally, shipments may experience delays after leaving our facility.
If tracking has not updated for several business days, please check directly with the shipping carrier first. If you still need assistance, contact our support team through our Contact Us page.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible. We will try to assist before the order is processed, but we cannot guarantee that shipping details can be changed after fulfillment has begun.
Orders returned because of an incorrect, incomplete, or undeliverable address may be subject to additional shipping charges.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- checking around your property
- asking household members or neighbors
- checking with your building reception or mailroom
- contacting the shipping carrier
If the package still cannot be located, contact us through Customer Support and provide your order information.
International Shipping
International shipping availability may vary by destination and product.
If shipping is available to your country, the available shipping methods and charges will appear during checkout.
Customers may be responsible for any applicable customs duties, import taxes, or local fees unless otherwise stated during checkout.
Questions About Shipping?
For additional information, please visit our FAQs or contact us through our Contact Us page.